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      Total
      133+ Lives Saved $871,036 Donated 1000+ Plaques Delivered 1000's Families Honored

      FREQUENTLY ASKED QUESTIONS

      About the Company

      Are you Veteran owned and Operated?

      Yes, Til Valhalla Project was founded in 2017 by Marine veteran Korey Shaffer, after losing many of his battle brothers to suicide, after returning from Afghanistan. Currently, 42% of the T.V.P. employees are Vets and anytime we have an open position, we strive to hire more veterans.

      Where do the proceeds go?

      Our primary mission is to anonymously gift memorial plaques to the families of our nation's fallen heroes, be they Military, Law Enforcement, or First Responders.


      Starting in 2019, we have donated 20% of net proceeds towards ending Veteran suicide. This year alone, we have donated over $330,000, and thanks to all of our supporters, to date, we have been able to donate over $870,000 to #Mission22.


      Plaques have no set donation amount and are made 100% in-house by veterans. It is not a "stroke of a pen." It's in-depth, well thought out, and impactful. On average, we make over 32 plaques a month that get hand-delivered, as a complete surprise, to the families of these Heroes. 100% of our operation directly supports getting more plaques (that we don't sell) out to these families. 


      You can find the heroes we have honored on our "Wall of Heroes."


      Learn More Here

      How can I donate to your mission?

      We established a long time ago we would never take donations. Our founder is a firm believer in not taking handouts and working hard to earn business from supporters; buying gear and becoming a member is the best way to help us grow our impact.


      If you would like to donate directly towards ending veteran suicide, we recommend donating to #Mission22.

      Is Til Valhalla Project a non-profit?

      We are not a charity; we are merely a clothing brand giving back in huge ways to struggling veterans and our fallen heroes' families.

      Product Information

      Where are your shirts manufactured?

      The fabric and sewing are done outside the U.S. (they are assembled in the Americas). Printing, bagging, tagging, packaging, shipping, customer service, and the mission are all done at our warehouse in Jacksonville, Florida, by veterans and patriots. 


      We know the shirts not being manufactured in the U.S. is a deal-breaker for some, but we love the quality and know that it helps us keep vets employed.

      Where are your bracelets manufactured and what are they made of?

      Our memorial bands are manufactured in California; all of the designing and etching are done by veterans at our warehouse in Jacksonville, FL. The colored bracelets are made up of a lightweight and durable anodized aluminum; we also offer Stainless Steel bands which only come in Silver.

      Can I customize a bracelet?

      Absolutely! You can find our "Fully Custom Memorial Band" here.

      How do your shirts fit?

      When we asked our customers how our t-shirts fit. This is what they said:


      Men's - “The men’s shirts are more of an athletic fit. Not baggy at all, feels/ fits great, and are true to size.” 

      If you prefer room we recommend sizing up one. 


      Women's – “Fantastic quality tee shirt, but I had to size up. Normally I wear a medium but, in this case, I exchanged for a large. I would recommend sizing up if you are buying a women’s tee.” 

      Women's sizing is small, and we recommend ordering at least two sizes up or down one in the men's.


      You can also find our size chart here.

      Do you have a membership?

      We sure do! With the T.V.P. Elite membership, you'll receive an exclusive shirt in addition to other perks that are available to Elite members only.  


      You can sign up by clicking here

      How can I find out when an item is back in stock?

      When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, click “Notify Me When Available” and, enter your email address to sign up.


      You can sign up for notifications for as many items as you’d like. We’ll send one email notification for each item that’s back in stock. 


      Disclaimer: Signing up for notifications 

      does not reserve or guarantee item availability.

      The size I want is out of stock?

      Just click the button below the Sold Out that says "Notify Me When Available,” once we get that size back in stock, you will be the first to know!


      Disclaimer: Signing up for notifications 

      does not reserve or guarantee item availability.

      Plaque Inquiries

      How do I get a plaque made?

      We welcome any fallen military, law enforcement, or first responders, no matter how long ago they passed or how they passed; you can submit an application here.


      Please be advised plaques are processed in the order they are received, and therefore may not be processed in the month submitted. While we wish we could create memorial plaques for all members of a fallen hero's family, we can only process applications for the Next of Kin. We do apologize for any inconvenience this may cause.


      We look forward to learning more about your hero, and thank you for the opportunity to honor them.

      Can I buy a Plaque?

      No. When the company was started, we decided that we would never sell the plaques. 

      Who can receive a Plaque?

      While we wish we could create memorial plaques for all members of a fallen hero's family, please be advised we can only process applications for the Next of Kin. We do apologize for any inconvenience this may cause.

      Do you only make Plaques for those KIA?

      No, we do not discriminate against how a Fallen Hero passed or where they served. Every Fallen hero deserves to be honored whether they are Military, Law Enforcement, Firefighters, or any other First Responders.

      How long does it take to receive a Plaque?

      Plaques are processed in the order they are received, and therefore may not be processed in the month submitted.

      ORDER Questions

      There is an issue with my order, how do I get it fixed?

      Please know we strive to exceed your expectations, and we will get this issue rectified as soon as possible! 


      For incorrect orders, exchanges, or missing items, please email our customer service department at support@tilvalhallaproject.com.

      How do I make a purchase?

      Please make sure you are logged in to your Til Valhalla project account or create a new one.


      Search for the items you would like to order. You can use the search bar at the top left of the page to search for products (you can find it in the menu at the top left on mobile) or browse our different categories. 


      Click on a product to see more details and to add the product to your cart. Select the size and color you would like, then click on the red button that says “Add to Cart.” 


      After you add something to your cart, you can keep shopping or go straight to check out. 


      While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout. To check out, click on the red button that says “Proceed to Checkout” at the bottom of the cart.

      Why is my credit card not working?

      If you’re having trouble with your credit card, make sure the billing address matches the address on file with your bank. Please enter the name and credit card number exactly the way you see it on the card. Along with the Expiration date and the CVV (the 3-digit code that is found on the back of your card).

      Why are there multiple charges on my card?

      If your card information were incorrect when you attempted to place your order, you would see a pending charge. However, if the data inputted was faulty, we will not accept the payment, and the charges will fall off within 24-48 hrs.

      When will my card be charged?

      Your payment method will be charged automatically on the date the order is placed (this applies to all orders). If you are an Elite member, your next month’s charge will be on the first of every month. 

      How Do I request a Return/Replacement/Exchange?

      If for any reason you are not 100% satisfied with your purchase within 60-days of delivery we’ll take it back, no questions asked, and refund 100% of your money.
       
      If you would like to request a return or replacement, please contact us with your order number.

      We do not accept returns or exchanges on custom products. However, if the custom product you received is incorrect or damaged, we will gladly exchange/replace it for you or provide a refund on a case-by-case basis.

      Products must be in the condition you received them - clean, unwashed, unworn, & still in the sealed clear bag. Any item returned that is dirty or damaged, marked as not returnable, or marked as discontinued will be refused & returned to you at your expense unless you have received written management approval. Return of these items without authorization will be subject to a 10% restocking fee.


      • Return shipping is FREE only when you contact us for an RA# - You will be provided with a pre-paid USPS domestic label to return the new/unused purchase to us. Please DO NOT reuse Postal ‘Flat Rate’ or ‘RRA’ boxes. The post office has free packaging if you need it.


      Once your return is received, inspected, & approved by our warehouse (usually within 72 hours of receipt) - your exchange or refund will be processed. Refunds will be automatically applied to your original method of payment if returned within 60 days.


      You may NOT return goods - if they are Custom made, dirty, damaged, discontinued, or closeout items.


      Til Valhalla Project does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Til Valhalla Project does not take title to the refunded item.

      What is the order process?

      When the payment has been completed, you will receive an email with the order number letting you know we’ve received your order and it’s on its way through the fulfillment journey.


      We ask for 3 to 5 business days for production once your order is placed.


      During the production time, your order status will show as “Pending.” Once your order has been produced and fulfilled, your order status will change from "Pending" to “Shipped.” Once your order is shipped, you will receive an email notification with your tracking number.

       

      *Limited Time Designs will ship on the date provided upon original purchase


      *Production times may vary if you ordered a limited time design or large order


      *Elite memberships ship out on or before the 25th of every month (excluding holidays and weekends)


      SHIPPING INFORMATION

      How long will it take to receive my order?

      All orders are shipped within 10 - 14 business days. Shipping times for domestic orders range from 5-10 days depending on where you are located; international shipments can take 10-21 days to arrive.

      How much is shipping?

      Domestic: Shipping rates range from $3.95 to $6.95; all orders $99 and over, receive Free shipping.


      International: Rates are automatically calculated upon checkout by UPS and are subject to change.

      Do you ship to APO/FPO/DPO addresses?

      Absolutely! Please fill out APO/FPO/DPO addresses in the following formats.

      Army/Air Post Office (APO) 


      PFC JOHN DOE

      PSC 3 BOX 4120

      APO AE 09021
      UNITED STATES

      Fleet Post Office (FPO) 


      SEAMAN JOHN DOE

      UNIT 100100 BOX 4120

      FPO AP 96691

      UNITED STATES

      Diplomatic Post Office (DPO) 


      JOHN DOE

      UNIT 8400 BOX 0000

      DPO AE 09498-0048

      UNITED STATES

      Our Standard Shipping Terms are as follows:

      Most orders ship within 5-7 business days; however, we ask that you please allow up to 14 business days for the estimated shipping date of in-stock items. 


      Items marked as PRE-ORDER will ship on or before the date specified on the product page.


      In the event of a backorder, shipping may take longer due to production schedules. We ship all domestic orders via UPS Mail Innovations; some orders may be shipped via UPS Ground. 

      Do you ship internationally?

      Yes, we do! International shipping rates are calculated at check out. Til Valhalla Project can not be held accountable for additional customs charges in your country and we cannot guarantee the transit time once your order ships; once it leaves the US, we are no longer able to track your orders transit progress. 

      Elite Membership Info

      How does it work?

      With the T.V.P. Elite membership, you'll receive an exclusive shirt in addition to other perks that are available to Elite members only. As an Elite member you'll have access to free shipping on all future orders (some exclusions apply)!


      Each design is printed once a month; after printing, it goes through our bag and tag system, where it gets folded, heat-sealed in a poly-bag, and labeled. Your shirt is then sent to our in-house fulfillment team, where it gets shipped out on or before the 25th of each month. 


      We have a cut-off day of the 15th of each month for any new sign-ups to receive that month's shirt. Subscriptions that begin after this date are placed into the queue for the following month. This creates a one-month delay (Don't worry, you will still get every shirt you order!). Example: If you sign up on the 16th of the month, your payment reserves a spot for the following month's shirt. 

      When will I be charged?

      After your initial sign-up, you will be charged the 1st of each month for the membership. If you sign up for the Elite membership on or before the cut-off date (15th of the month), your next order will be charged the following month on the 1st. If you place your order after the cut-off date, you will not be charged until the 1st of the month following the next month.


      It sounds complicated, but here's all you need to know...Your shirts are coming on time with payment! The only time there's a delay is when you first sign up; after that, it's payment on the 1st and shipped on or before the 25th!

      When do the designs get printed?

      The elite membership shirts get printed between the 16th and 20th of each month. Once completed, they move to the bag and tag department, where a matching sticker gets heat-sealed into a polybag with the shirt. 

      When does it ship?

      The Elite membership will ship on or before the 25th of every month (Excluding Holidays and Weekends), you will receive a shipping confirmation via email as soon as it goes out!

      Why am I being charged for shipping?

      While we love giving our Elite members the best deals possible, there are a few times we will need to charge you for shipping, i.e., preorder 9/11 shirts and Elite Mystery shirts. It will warn you ahead of time on the page that it does not qualify for Elite Free shipping.

      Why does my order say it’s unfulfilled when I log into my account?

      We collect prepayment for each month’s shirt through the 15th, with shipping starting on or before the 25th of every month. 

      Who makes the design?

      Our team of veterans and patriot graphic artists work hard to create exclusive designs for the elite members to ensure you receive a shirt we know you'll love and be proud to wear!

      Will I be able to see what the newest shirt looks like before I receive it?

      As this is an exclusive item available only to Elite Members, we do not release images of the shirt before it ships. We assure you that our highly talented graphic designers will create a unique shirt hand-picked by our Founder Korey Shaffer.

      Do I get to choose which design I get?

      No, you do not. The Elite membership is an exclusive and unique shirt delivered to your door every month.

      How does this help the families of fallen heroes

      It's no secret that we strive to continuously improve our impact and raise awareness for fallen Heroes across the nation; the Elite membership helps keep that impact growing. The more members we have, the more plaques we can deliver, and the more veteran and active duty suicide we will prevent.


      Last year alone, our Elite members helped us deliver more than 350 memorial plaques nationwide to gold star families and those alike. To date, Til Valhalla Project has donated over half a million dollars towards ending veteran suicide. 

      Can the shirt size be changed?

      If the shirt size you selected for your elite membership does not fit as expected, just reach out to our customer service team at elites@tilvalhallaproject.com or (888) 861-9175 and we will happily update your shirt size!

      Monthly vs Annually

      Monthly: After your initial sign-up date, you will be charged on the 1st of every month, and an order will be automatically generated after the payment has successfully been processed. Don't worry; if you signed up after our cut-off date of the 15th, you would not be charged until the 1st of the month following the next month.


      Annual: When you sign-up for the Annual Membership, you will be charged one time for the year. After your initial payment, an order for your Elite membership will be automatically generated every month.

      Cancelation Policy

      We hate to see any of our supporters go but completely understand that you may run into difficult times. Thus, we do not charge any cancelation fees, but you will lose the benefits that come with being an Elite Member, such as FREE shipping and the weekly email Newsletter.


      Please keep in mind that we do have the option to skip up to 3 months of your membership. You will maintain your status as an Elite member preserving the benefits that come with being a top-tier supporter.


      Please email us prior to next billing date (the 1st of every month) to avoid being charged.

      Monday - Friday 8:00 am - 4:30 pm EST 

      Email: elites@tilvalhallaproject.com

      *Please note if you do not contact us before the 1st of the month to cancel or change sizes to your Elite membership, the changes will not go into effect until the following month*

      DISCOUNT QUESTIONS

      I received a promotion code. How do I apply it?

      Applying a promotion code is simple! At checkout, simply type the code into the box that says “Gift Card or discount code.” Once you have added your code, click the button that says “Apply.”

      On Desktop, you can find it on the right under the item(s) you are purchasing.

      On Mobile, you can find it under the order summary dropdown at the top of the page.

      Disclaimer: All promotion codes can only be used once and cannot be stacked.

      Do you offer bulk discounts?

      Yes we do! Contact us for a quote and a member of our team will be happy to assist you!


      Bulk order prices do not automatically apply online; please reach out to our Customer Service team here in St Augustine, Fl, for pricing and get your own bulk order discount code. 

      To get an accurate price quote, we will need the size/color/quantity breakdown & shipping information.

      Can I use a discount code on a Preorder?

      Unfortunately, while the product is still on preorder, no discounts will be allowed.

      Can I use a discount code on a Mystery shirt?

      At this low price, no discounts will apply. We have to keep the lights on!

      ACCOUNT ISSUES

      Why can’t I log into my account?

      Verify your password and email are correct. Your login information is the email address and password you used when you originally signed up for our emails or from your previous orders.


       If you are still having issues, please contact our Customer Service Team to assist you further or reset your password.


      EVENT/PROMOTION REQUESTS

      Thank you for considering us to be a part of your event!  


      Our team will do the best they can to accommodate donation requests. However, we cannot guarantee all requests will be honored. 


      Requests for donations must be made at least 30 days prior to the event date. Please submit the following form and a member of the T.V.P. team will be in touch if your request is approved.


      Donation/Sponsorship Request Form


      Can't find Your Question? 

      email us Support@Tilvalhallaproject.Com

      Operating Hours: Monday through Friday, 8:30 am - 4:30 pm EST, CLOSED Saturday and Sunday