FREQUENTLY ASKED QUESTIONS

Yes! Til Valhalla Project was founded in 2017 by U.S. Marine Corps Veteran Korey Shaffer. Korey started T.V.P. after losing many of his battle brothers to suicide after returning from Afghanistan. Many T.V.P. employees are Veterans, and anytime we have an open position, we strive to hire men & women who served our country selflessly.

Our primary mission is to anonymously gift memorial plaques to the families of our nation's Fallen Heroes, be they Military Veterans or First Responders.

In 2019, our mission expanded to include efforts to reduce Veteran suicide (because, sadly, so many of the plaques we made were for Veterans who had taken their own lives).

Both aspects of our mission are funded entirely by the sale of our impactful products. At least 20% of net proceeds go toward creating memorial plaques and funding therapy for Veterans at high risk of suicide.

To date, supporters like you have helped us Honor thousands of Heroes with plaques and donate well over $1 million to fight Veteran suicide (you can always find up-to-date totals at the top of our website).

Currently, we partner with Stop Soldier Suicide to turn a portion of every apparel order into life-saving therapy for Veterans battling their demons. Their data-driven approach ensures our donation goes to help those who need it most and that no dollar is wasted.

Plaques are made 100% in-house by Veterans and Patriots. On average, we make over 70+ plaques a month that get hand-delivered, as a complete surprise, to the families of Fallen Heroes. 100% of our operation directly supports getting more plaques (that we don't sell) out to these families.

You can see the Heroes we’ve had the privilege of Honoring on our Wall of Heroes

Click here to learn more

We established a long time ago we would never take donations. Our founder, Korey, is a firm believer in not taking handouts and working hard to earn business from supporters; buying gear and becoming a member of our mission is the best way to help us grow our impact.

If you would like to donate directly towards reducing Veteran suicide, we recommend donating to Stop Soldier Suicide.

We are not a charity; we are merely a clothing brand giving back in huge ways to struggling Veterans and the families of our Fallen Heroes.

In addition to signing up for our email & text message lists (where you’ll get the inside scoop on exclusive sales as well as impactful messages & updates), you can also find the latest information here:

Our “About Us” Page

The T.V.P. Facebook Page

The T.V.P. Blog

The Official Til Valhalla Project App

We procure our shirts and inks from American companies, and though the manufacturing of our shirts takes place outside the U.S., mainly in Nicaragua, we are actively collaborating with our contractor to transition to 100% U.S.A.-grown cotton. The entire process—from printing and bagging to tagging, packaging, shipping, and customer service—along with our mission, is conducted at our warehouse in St. Augustine, FL. This is carried out by a dedicated team of Veterans and Patriots.

We know the shirts not being manufactured in the U.S. is a deal-breaker for some, but we love the quality and know that it helps us fuel our mission and keep Veterans employed.

Our Memorial Bracelets are manufactured in California; Veterans and Patriots do all the designing and laser-etching at our warehouse in St. Augustine, FL.

The colored bracelets are made of lightweight and durable anodized aluminum; we also offer Stainless Steel bracelets, which are silver.

Absolutely! You can personalize the text on the outside and inside of a bracelet & choose from dozens of images (or upload your own). Click here to create your one-of-a-kind design.

When we asked our customers how our tees fit, this is what they said:

Men's - "The men's shirts are more of an athletic fit. Not baggy at all, feels/fits great, and runs true to size."

If you prefer room, we recommend sizing up one.

Women's – "Fantastic quality tee shirt, but I had to size up. Normally I wear a medium, but in this case, I exchanged for a large. I would recommend sizing up if you are buying a women's tee."

Women's sizing is small, and we recommend ordering at least two sizes up or down one in the men's.

You can also find our size chart here.

We sure do! With a T.V.P. Elite Subscription, you'll receive a new, exclusive monthly tee in addition to other perks that are available to T.V.P. Elite Members only:

- A matching sticker with each tee

- FREE shipping

- FREE gifts

- Automatic entries to one-of-a-kind monthly giveaways

- Most importantly, the Hero Highlight Magazine showcasing the Fallen Heroes you help Honor each month

Elite Members have some of the biggest impact on our mission to save Veteran lives and Honor Fallen Heroes. Click here to join!

Our #LegacyGuardians are the backbone of our mission, and they play a unique and essential role in our efforts to make sure no Hero is forgotten.

Learn more here: https://tilvalhallaproject.com/blogs/main/legacy-guardians 

Our mission is to Honor every Fallen Military Veteran and First Responder, no matter how long ago they passed or how they passed. If you have a Hero that we haven’t yet Honored with a memorial plaque, we invite you to click here & submit an application.

Please be advised Plaque applications are processed in the order they are received and, therefore, may not be processed in the month submitted. While we wish we could create memorial plaques for all members of a Fallen Hero's family, we can only process applications for the Next of Kin. We apologize for any inconvenience this may cause.

We look forward to learning more about your Hero and thank you for the opportunity to Honor them.

Please know we strive to exceed your expectations and will rectify this issue as soon as possible!

For incorrect orders, exchanges, or missing items, please email our Customer Service Team at support@tilvalhallaproject.com.

Please make sure you are logged in to your Til Valhalla Project account or create a new one.

Search for the items you would like to order. You can use the navigation bar at the top of the page to search for specific products or browse our different categories of impactful gear.

Click on a product to see more details and to add the product to your cart. Select the size and color you would like, then click “Add to Cart.”

After you add something to your cart, you can keep shopping or go straight to check out.

While you’re shopping, you can always click the cart icon to view your shopping cart or begin checking out. To check out, click the button that says “Proceed to Checkout.”

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your bank. Please enter the name and credit card number exactly as it appears on your card, along with the expiration date and the CVV (the 3-digit code found on the back of your card).

You may see a pending charge if your card information was incorrect when you attempted to place your order. However, if the information inputted is faulty, we will not accept the payment, and the charges will fall off within 24-48 hrs.

Your payment method will be charged automatically the day the order is placed. If you are an Elite Member, your next month’s charge will be on the first of every month.

We will gladly process exchanges or returns within 60 days of the delivery date. Unless you are processing an exchange, $7.95 will be deducted from your refund for return shipping. Custom and Final Sale items are not eligible for exchange or return.

If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, APO/FPO, or another U.S. territory), you must return the item(s) to us at your own cost as we cannot provide a free return shipping label due to customs issues.

If you would like to process a return or replacement, please click here to get started.

• We do not accept returns or exchanges on Custom products. However, if the custom product you received is incorrect (due to the fault of T.V.P.) or damaged, we will gladly exchange/replace it for you or provide a refund on a case-by-case basis.

• Products must be in the condition you received them - clean, unwashed, unworn, & still in the sealed clear bag. Any item returned that is dirty or damaged, marked as not returnable, or marked as discontinued will be refused & returned to you at your expense unless you have received written management approval. Return of these items without authorization will be subject to a 10% restocking fee.

• Once your return is received, inspected, & approved by our warehouse (usually within 72 hours of receipt) - your exchange or refund will be processed. Refunds (minus shipping fees) will be automatically applied to your original payment method if returned within 60 days.

• You may NOT return goods if they are custom-made, dirty, damaged, discontinued, or closeout items. Items that have been worn, stained, washed, smell of fragrances, have deodorant marks, make-up, animal hair, or have been otherwise used are not eligible for return.

Til Valhalla Project does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Til Valhalla Project does not take title to the refunded item.

When payment has been completed, you will receive an email with the order number, letting you know we've received your order and it's on its way through the fulfillment journey.

We ask for 3 to 5 business days for production once your order is placed.

During the production time, your order status will show as "Pending." Once your order has been produced and fulfilled, your order status will change from "Pending" to "Shipped." Once your order is shipped, you will receive an email notification with your tracking number.

*Limited Time Designs will ship on the date provided upon the original purchase

*Production times may vary if you ordered a Limited Time Design or large number of products

*Elite Subscription tees ship out on or before the 25th of every month (excluding holidays and weekends)

All orders are shipped within 10 - 14 business days. Shipping times for domestic orders range from 5-10 days, depending on your location; international shipments can take 10-21 days to arrive.

Domestic: Shipping rates range from $3.95 to $6.95; all orders $99 and over receive FREE shipping.

International: Rates are automatically calculated upon checkout by UPS and are subject to change.

Absolutely! Please fill out APO/FPO/DPO addresses in the following formats.

Most orders ship within 5-7 business days; however, we ask that you please allow up to 14 business days for the estimated shipping date of in-stock items. 

Items marked as PRE-ORDER will ship on or before the date specified on the product page.

In the event of a backorder, shipping may take longer due to production schedules. We ship all domestic orders via UPS Mail Innovations; some orders may be shipped via UPS Ground. 

We may be able to offer expedited shipping if the items you’re ordering are in stock. Please contact our Customer Support Team at (888) 861-9175 for the availability of items & a shipping quote.

If you agree to the extra cost, we will send you an invoice for the expedited shipping cost. When that invoice is paid, the order will be processed and shipped.

Yes, we do! International shipping rates are calculated at checkout. Til Valhalla Project can not be held accountable for additional customs charges in your country, and we cannot guarantee the transit time once your order ships; once it leaves the US, we can no longer track your order's transit progress.

With a T.V.P. Elite Subscription, you'll receive an exclusive monthly tee and other perks available to Elite Members only - like FREE shipping & gifts, entry to monthly giveaways, and more!

Each Elite design is printed once a month; after printing, it goes through our bag and tag system, where it gets folded, heat-sealed in a poly-bag, and labeled. Your shirt is then sent to our in-house fulfillment team, where it gets shipped out on or before the 25th of each month.

We have a cut-off day of the 15th of each month for new sign-ups to receive that month's shirt. Subscriptions that begin after this date are placed into the queue for the following month. This creates a one-month delay (Don't worry, you will still get every shirt you order!). Example: If you sign up on the 16th of the month, your payment reserves a spot for the following month's shirt.

After your initial sign-up, you will be charged for your subscription on the 1st of each month. If you sign up for the Elite Membership on or before the cut-off date (15th of the month), your next order will be charged the following month on the 1st. If you place your order after the cut-off date, you will not be charged until the 1st of the month following the next month.

It sounds complicated, but here's all you need to know - your shirts are coming on time with payment! The only delay is when you first sign up; after that, it's payment on the 1st and shipped on or before the 25th!

The Elite Membership tees get printed between the 16th and 20th of each month. Once completed, they move to the bag and tag department, where a matching sticker gets heat-sealed into a poly-bag with each Elite shirt.

Elite Subscription tees ship on or before the 25th of every month (excluding holidays and weekends). You will receive a shipping confirmation via email as soon as it goes out!

While we love giving our Elite Members the best deals possible, there are a few times we will need to charge you for shipping - for instance, our annual 9/11 Tribute tees and the T.V.P. Care Package. Offering free shipping on these already heavily discounted items simply isn’t feasible for our mission to save Veteran lives & Honor Fallen Heroes.

In these rare cases, you'll see a warning on the product page when a product doesn't qualify for free shipping for Elite Members.

We collect prepayment for each month’s shirt through the 15th, with shipping starting on or before the 25th of every month. 

Our talented Veteran and Patriot graphic artists work hard to create exclusive designs for our Elite Members to ensure you receive a new, exclusive tee we know you'll love and be proud to wear!

As this is an exclusive item available only to Elite Members, we do not release images of the shirt before it ships. We assure you that our highly talented graphic designers will create a unique shirt hand-picked by our Founder, Korey.

No, you do not. Every Elite Member gets a new, exclusive, unique shirt delivered to their door every month.

It's no secret that we continuously strive to improve our impact so we save even more Veteran lives & Honor even more Fallen Heroes. The Elite Membership helps keep that impact growing. The more Members we have, the more plaques we can deliver, and the more struggling Veterans we can help. That's why it's not an exaggeration to say our Elite Members play a massive role in our mission to give back!

If the shirt size you selected for your Elite Membership does not fit as expected, just reach out to our Customer Service Team at elites@tilvalhallaproject.com or (888) 861-9175 and we will happily update your shirt size!

Monthly: After your initial sign-up date, you will be charged on the 1st of every month, and an order will be automatically generated after the payment has successfully been processed. Don't worry; if you signed up after our cut-off date of the 15th, you would not be charged until the 1st of the month following the next month.

Annual: When you sign up for the Annual Membership, you will be charged one time for the year. After your initial payment, an order for your next Elite tee will be automatically generated every month.

We hate seeing any of our supporters go, but we completely understand that you may encounter difficult times. Thus, we do not charge any cancelation fees, but you will lose the benefits that come with being an Elite Member, such as FREE shipping.

Please keep in mind that you do have the option to skip up to 3 months of your Membership. You will maintain your status as an Elite Member, preserving the benefits that come with being a top-tier supporter.

Please email us before the next billing date (the 1st of every month) to avoid being charged.

Monday - Friday 8:00 am - 4:30 pm EST

Email: elites@tilvalhallaproject.com

*Please note if you do not contact us before the 1st of the month to cancel or change sizes to your Elite Membership, the changes will not go into effect until the following month*

Applying a promotion code is simple! At checkout, simply type the code into the box that says “Gift Card or discount code.” Once you have added your code, click the button that says “Apply.”

Disclaimer: All promotion codes can only be used once and cannot be stacked.

Yes, we do! Contact us for a quote, and a member of our team will be happy to assist you!

Bulk order prices do not automatically apply online. Please reach out to our Customer Service Team here in St Augustine, FL, for pricing and to get your bulk order discount code. Email us at support@tilvalhallaproject.com.

To get an accurate price quote, we will need the size/color/quantity breakdown of your order and shipping information.

Unfortunately, while a product is still on preorder, no discounts will be allowed.

At this low price, no discounts will apply. We have to keep the lights on!

Verify your password and email are correct. Your login information is the email address and password you used when you originally signed up for our emails or from your previous orders.

 If you are still having issues, please contact our Customer Service Team to assist you further or reset your password at support@tilvalhallaproject.com.