FREQUENTLY ASKED QUESTIONS
Where do the proceeds go?
Is Til Valhalla Project a non-profit?
We are not a charity; we are merely a clothing brand giving back in huge ways to struggling veterans and our fallen heroes' families.
How can I donate to your mission?
We established a long time ago we would never take donations. Our founder is a firm believer in not taking handouts and working hard to earn business from supporters; buying gear and becoming a member is the best way to help us grow our impact.
If you would like to donate directly towards ending veteran suicide, we recommend donating to #Mission22.
How do I get a plaque made?
We welcome any fallen military, law enforcement, or first responders, no matter how long ago they passed or how they passed; you can submit an application here.
Please be advised plaques are processed in the order they are received, and therefore may not be processed in the month submitted. While we wish we could create memorial plaques for all members of a fallen hero's family, we can only process applications for the Next of Kin. We do apologize for any inconvenience this may cause.
We look forward to learning more about your hero, and thank you for the opportunity to honor them.
Where are your shirts manufactured?
The fabric and sewing are done outside the U.S. (they are assembled in the Americas). Printing, bagging, tagging, packaging, shipping, customer service, and the mission are all done at our warehouse in Jacksonville, Florida, by veterans and patriots.
We know the shirts not being manufactured in the U.S. is a deal-breaker for some, but we love the quality and know that it helps us keep vets employed.
How long will it take to receive my order?
All orders are shipped within 5 business days. Shipping times for domestic orders range from 5-10 days depending on where you are located; international shipments can take 10-21 days to arrive.
How much is shipping?
Domestic: Shipping rates range from $3.95 to $6.95; all orders $99 and over, receive Free shipping.
International: Rates are automatically calculated upon checkout by UPS and are subject to change.
Do you ship to APO/FPO/DPO addresses?
Absolutely! Please fill out APO/FPO/DPO addresses in the following formats.
Army/Air Post Office (APO)
PFC JOHN DOE
PSC 3 BOX 4120
APO AE 09021
Fleet Post Office (FPO)
SEAMAN JOHN DOE
UNIT 100100 BOX 4120
FPO AP 96691
Diplomatic Post Office (DPO)
UNIT 8400 BOX 0000
DPO AE 09498-0048
How do your shirts fit?
When we asked our customers how our t-shirts fit. This is what they said:
Men's - “The men’s shirts are more of an athletic fit. Not baggy at all, feels/ fits great, and are true to size.”
If you prefer room we recommend sizing up one.
Women's – “Fantastic quality tee shirt, but I had to size up. Normally I wear a medium but, in this case, I exchanged for a large. I would recommend sizing up if you are buying a women’s tee.”
Women's sizing is small, and we recommend ordering at least two sizes up or down one in the men's.
You can also find our size chart here.
There is an issue with my order, how do I get it fixed?
Are you Veteran owned and Operated?
Yes, Til Valhalla Project was founded in 2017 by Marine veteran Korey Shaffer, after losing many of his battle brothers to suicide, after returning from Afghanistan. Currently, 42% of the T.V.P. employees are Vets and anytime we have an open position, we strive to hire more veterans.
Where are your bracelets manufactured and what are they made of?
Our memorial bands are manufactured in California; all of the designing and etching are done by veterans at our warehouse in Jacksonville, FL. The colored bracelets are made up of a lightweight and durable anodized aluminum; we also offer Stainless Steel bands which only come in Silver.
Thank you for considering us to be a part of your event!
Our team will do the best they can to accommodate donation requests. However, we cannot guarantee all requests will be honored.
Requests for donations must be made at least 30 days prior to the event date. Please submit the following form and a member of the T.V.P. team will be in touch if your request is approved.
Operating Hours: Monday through Friday, 8:30 am - 4:30 pm EST, CLOSED Saturday and Sunday