We will gladly process exchanges or returns within 60 days of the delivery date. Unless you are processing an exchange, $7.95 will be deducted from your refund for return shipping. Custom and Final Sale items are not eligible for exchange or return.
If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, APO/FPO, or another U.S. territory), you must return the item(s) to us at your own cost as we cannot provide a free return shipping label due to customs issues.
If you would like to process a return or replacement, please click here to get started.
• We do not accept returns or exchanges on custom products. However, if the custom product you received is incorrect (due to the fault of TVP) or damaged, we will gladly exchange/replace it for you or provide a refund on a case-by-case basis.
• Products must be in the condition you received them - clean, unwashed, unworn, & still in the sealed clear bag. Any item returned that is dirty or damaged, marked as not returnable, or marked as discontinued will be refused & returned to you at your expense unless you have received written management approval. Return of these items without authorization will be subject to a 10% restocking fee.
• Once your return is received, inspected, & approved by our warehouse (usually within 72 hours of receipt) - your exchange or refund will be processed. Refunds (minus shipping fees) will be automatically applied to your original method of payment if returned within 60 days.
• You may NOT return goods - if they are Custom made, dirty, damaged, discontinued, or closeout items. *Items that have been worn, stained, washed, smell of fragrances, have deodorant marks, make-up, animal hair, or have been otherwise used are not eligible for return.
Til Valhalla Project does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Til Valhalla Project does not take title to the refunded item.