FAQ

We procure our shirts and inks from American companies, and though the manufacturing of our shirts takes place outside the U.S., mainly in Nicaragua, we are actively collaborating with our contractor to transition to 100% U.S.A.-grown cotton. The entire process—from printing and bagging to tagging, packaging, shipping, and customer service—along with our mission, is conducted at our warehouse in St. Augustine, FL. This is carried out by a dedicated team of Veterans and Patriots.

We know the shirts not being manufactured in the U.S. is a deal-breaker for some, but we love the quality and know that it helps us fuel our mission and keep Veterans employed.

• Our Red Friday Collection tees are made of 100% cotton.
• All other tees are made of a 60/40 cotton/polyester blend.
• Our hoodies are made of a 50/50 cotton/polyester blend.

Our Memorial Bracelets are manufactured in California; Veterans and Patriots do all the designing and laser-etching at our warehouse in St. Augustine, FL.

The colored bracelets are made of lightweight and durable anodized aluminum; we also offer Stainless Steel bracelets, which are silver.

Absolutely! You can personalize the text on the outside and inside of a bracelet & choose from dozens of images (or upload your own). Click here to create your one-of-a-kind design.

When we asked our customers how our tees fit, this is what they said:

Men's - "The men's shirts are more of an athletic fit. Not baggy at all, feels/fits great, and runs true to size."

If you prefer room, we recommend sizing up one.

Women's – "Fantastic quality tee shirt, but I had to size up. Normally I wear a medium, but in this case, I exchanged for a large. I would recommend sizing up if you are buying a women's tee."

Women's sizing is small, and we recommend ordering at least two sizes up or down one in the men's.

You can also find our size chart here.

We sure do! With a T.V.P. Elite Subscription, you'll receive a new, exclusive monthly tee in addition to other perks that are available to T.V.P. Elite Members only:

- A matching sticker with each tee

- FREE shipping

- FREE gifts

- Automatic entries to one-of-a-kind monthly giveaways

- Most importantly, the Hero Highlight Magazine showcasing the Fallen Heroes you help Honor each month

Elite Members have some of the biggest impact on our mission to save Veteran lives and Honor Fallen Heroes. Click here to join!

When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, click either “Sold Out - Click To Notify When Available” or “Text me when this item is back in stock!” and follow the instructions.

You can sign up for notifications for as many items as you’d like. We’ll send one notification for each item that’s back in stock. 

Disclaimer: Signing up for notifications does not reserve or guarantee item availability.

Just click either “Sold Out - Click To Notify When Available” or “Text me when this item is back in stock!” and once we get that size back on our shelves, you will be the first to know!

Disclaimer: Signing up for notifications does not reserve or guarantee item availability.

Our #LegacyGuardians are the backbone of our mission, and they play a unique and essential role in our efforts to make sure no Hero is forgotten.

Learn more here: https://tilvalhallaproject.com/blogs/main/legacy-guardians 

Our mission is to Honor every Fallen Military Veteran and First Responder, no matter how long ago they passed or how they passed. If you have a Hero that we haven’t yet Honored with a memorial plaque, we invite you to click here & submit an application.

Please be advised Plaque applications are processed in the order they are received and, therefore, may not be processed in the month submitted. While we wish we could create memorial plaques for all members of a Fallen Hero's family, we can only process applications for the Next of Kin. We apologize for any inconvenience this may cause.

We look forward to learning more about your Hero and thank you for the opportunity to Honor them.

No. When the company was started, we decided that we would never sell the Plaques.

While we wish we could create memorial plaques for all members of a Fallen Hero's family, please be advised we can only process applications for the Next of Kin. We apologize for any inconvenience this may cause.

No, we do not discriminate against how a Fallen Hero passed or where they served. Every brave Veteran & First Responder who served selflessly and with Honor deserves to be remembered.

Plaques are processed in the order they are received, and therefore may not be processed in the month submitted.

Please know we strive to exceed your expectations and will rectify this issue as soon as possible!

For incorrect orders, exchanges, or missing items, please email our Customer Service Team at support@tilvalhallaproject.com.

Please make sure you are logged in to your Til Valhalla Project account or create a new one.

Search for the items you would like to order. You can use the navigation bar at the top of the page to search for specific products or browse our different categories of impactful gear.

Click on a product to see more details and to add the product to your cart. Select the size and color you would like, then click “Add to Cart.”

After you add something to your cart, you can keep shopping or go straight to check out.

While you’re shopping, you can always click the cart icon to view your shopping cart or begin checking out. To check out, click the button that says “Proceed to Checkout.”

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your bank. Please enter the name and credit card number exactly as it appears on your card, along with the expiration date and the CVV (the 3-digit code found on the back of your card).

You may see a pending charge if your card information was incorrect when you attempted to place your order. However, if the information inputted is faulty, we will not accept the payment, and the charges will fall off within 24-48 hrs.

For regular orders, your payment method will be charged when your order is placed.

For T.V.P. Members, recurring membership payments are automatically processed on the 1st of each month, unless you've arranged a different billing date with our Support Team.

We understand that everyone's financial schedule is different! If you'd prefer a different billing date, our Support Team can help adjust your recurring payment to a date between the 1st and 14th of each month.

For more information about membership billing, please visit our All About Your Membership FAQ section.

We gladly accept eligible returns and exchanges within 60 days of the delivery date.

Custom products and Final Sale items are not eligible for returns or exchanges, except in cases of damage or errors on our part.

To get started with a return, exchange, or replacement, please visit our Returns & Exchanges page.

Return & Exchange Guidelines

• Return Shipping Fees: For returns requesting a refund, a flat $7.95 return shipping fee will be deducted from your refund when using our prepaid return label. Exchanges qualify for free return shipping within the contiguous United States.

Customers outside the contiguous United States, including Alaska, Hawaii, Puerto Rico, APO/FPO addresses, and other U.S. territories, are responsible for arranging and paying for their own return shipping, whether requesting a refund or exchange.

• Item Condition: Products must be returned in their original condition: clean, unworn, unwashed, and in their original sealed clear packaging. Items showing signs of wear, stains, fragrances, deodorant, makeup, animal hair, or other signs of use are not eligible for return or exchange.

• Custom & Final Sale Items: Custom-made, discontinued, closeout, and Final Sale products are not eligible for returns or exchanges. However, if a custom item arrives damaged or incorrect due to an error on our part, we'll gladly review the situation and offer a replacement, exchange, or refund when appropriate.

• Return Processing: Once your return arrives at our fulfillment center, please allow 3–5 business days for inspection and processing. If approved, your refund will be issued to your original payment method, minus any applicable return shipping fees. Please allow up to 10 additional business days for the funds to appear in your account, depending on your financial institution.

• Exchanges: Once your returned items have been received, inspected, and approved, we'll begin processing your exchange.

• Refused Returns: Items that have clearly been worn, washed, used, stained, damaged after delivery, or otherwise fail to meet our return condition requirements will not be accepted. These items will be returned to the customer at their expense unless written management approval has been provided.

• Unauthorized Returns: All returns must be initiated and authorized through our return process before items are shipped back to us. Items returned without prior authorization may be subject to a 10% restocking fee, calculated based on the purchase price of the unauthorized returned items. This fee is separate from any applicable return shipping charges.

Additional Information

Til Valhalla Project does not take ownership of returned items until they arrive at our fulfillment center. In certain situations, we may issue a refund without requiring the item to be returned. When this occurs, ownership of the refunded item remains with the customer.

Once your payment has been completed, you'll receive an order confirmation email with your order number. This confirms that we've received your order and it's entered our fulfillment process.

Please allow up to 14 business days for your order to be processed and fulfilled before shipment. Business days exclude weekends and holidays.

During this time, your order status may show as "Pending" or "Unfulfilled." Once your order has been fulfilled and shipped, you'll receive a shipping confirmation email containing your tracking information so you can follow your package's journey.

Please Note:

*Limited Time Designs: Orders containing limited-time or specialty designs may have specific shipping timelines. Any applicable estimated shipping dates will be communicated at the time of purchase.

*Larger Orders: Orders containing a large number of items may require additional processing time.

*Elite Subscription Tees: Subscription orders are scheduled to ship on or around the 25th of each month, excluding weekends and holidays.

*Processing and fulfillment times are separate from carrier transit times. Once your package has shipped, delivery times will vary based on the shipping method selected and the carrier.

Please allow up to 14 business days for standard in-stock orders to be processed and fulfilled before shipment. This processing timeframe is separate from the shipping transit time shown at checkout.

Once your order has been fulfilled and transferred to the carrier, estimated transit time will depend on the shipping method selected at checkout. You will receive an email with tracking information once your order ships.

Orders containing a membership or pre-order item follow the fulfillment schedule associated with that item. Any additional merchandise purchased in the same order will be held and shipped together with the membership or pre-order item. Custom, backordered, or other products with specific fulfillment timelines may also require additional processing time.

Shipping and delivery dates are estimates and may be affected by carrier delays or other circumstances outside of our control.

Domestic

Standard Shipping (5–7 business days in transit) – $7.49

FREE Standard Shipping is available on eligible orders of $99 or more.

Priority Shipping (2–4 business days in transit) – $14.95

Express Shipping (1–2 business days in transit) – $39.95

Shipping options and rates are displayed at checkout based on your order and delivery address.

Please note: The shipping times listed above are estimated carrier transit times after your order has been processed and shipped. They do not include our order processing and fulfillment time.

Puerto Rico does not qualify for free shipping.

International

International shipping rates are calculated at checkout based on your order and destination. International orders do not qualify for free shipping.

Absolutely! Please fill out APO/FPO/DPO addresses in the following formats.

Army/Air Post Office (APO) 
PFC JOHN DOE
PSC 3 BOX 4120
APO AE 09021
UNITED STATES

Fleet Post Office (FPO) 
SEAMAN JOHN DOE
UNIT 100100 BOX 4120
FPO AP 96691
UNITED STATES

Diplomatic Post Office (DPO) 
JOHN DOE
UNIT 8400 BOX 0000
DPO AE 09498-0048
UNITED STATES

Orders that qualify for FREE Standard Shipping will have that option displayed at checkout. If an item is not eligible for free shipping, it will be noted on the product page.

Items marked as PRE-ORDER follow the fulfillment timeframe provided on the applicable product page.

Membership orders follow the fulfillment schedule associated with the membership.

If an item becomes backordered, fulfillment may take longer due to inventory or production timelines. We will provide updates when additional information is available.

We primarily ship domestic orders via USPS. Carrier and service availability may vary based on the order and destination.

Yes! We offer Priority Shipping (estimated 2–4 business days in transit) and Express Shipping (estimated 1–2 business days in transit). Please see above for current rates.

Expedited shipping applies to carrier transit time after your order ships and does not expedite order processing or fulfillment.

All orders are subject to the applicable processing and fulfillment timeframe before being transferred to the carrier. Pre-order, membership, custom, backordered, or other products with specific fulfillment timelines may require additional processing time.

Once your order ships, tracking information will automatically be sent to the email address provided at checkout.

Yes! We offer international shipping to eligible destinations. Available shipping options and rates are calculated at checkout based on your order and delivery address.

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping charges collected by Til Valhalla Project unless otherwise stated at checkout.

International delivery times may vary due to carrier processing, customs clearance, and other circumstances outside of our control. Tracking availability and detail may also vary by destination and carrier.

International orders do not qualify for free shipping.

Orders containing a membership or pre-order item follow the fulfillment schedule associated with that item rather than our standard processing timeframe.

If you purchase additional merchandise in the same order as a membership or pre-order item, the entire order will ship together once the membership or pre-order item is ready for fulfillment.

Pre-order fulfillment information will be provided on the applicable product page. Membership orders follow the fulfillment schedule associated with the membership.

Once your complete order ships, tracking information will automatically be sent to the email address provided at checkout.

Every T.V.P. Member receives an exclusive monthly shirt, along with access to special perks available only to Members.

Each month's design is produced exclusively for our Members. Once printed, each shirt goes through our bagging and tagging process, where it is carefully folded, sealed in a protective poly-bag, and labeled before being transferred to our in-house fulfillment team.

Membership shirts are scheduled to ship on or around the 25th of each month, excluding weekends and holidays.

Monthly Sign-Up Cutoff

The cutoff for new Members to receive the current month's design is the 15th of each month.

If you join on or before the 15th, you'll receive that month's design. If you join after the 15th, your first shirt will be from the following month's collection.

For example, if you sign up on the 16th, your first payment reserves your shirt for the following month, rather than the current month's design.

Don't worry! You'll still receive every shirt included in your subscription, beginning with your first eligible month's design.

After your initial sign-up, your membership will automatically renew on the 1st of each month.

If you join on or before the 15th, your first payment covers that month's exclusive shirt, and your next payment will be processed on the 1st of the following month.

For example: If you sign up on November 10th, your first payment covers November's shirt, scheduled to ship on or around November 25th. Your next payment will be processed on December 1st for December's shirt.

If you join after the 15th, your first payment reserves the following month's shirt, and your next payment won't be processed until the 1st of the month after that.

For example: If you sign up on November 20th, your first payment covers December's shirt, scheduled to ship on or around December 25th. Your next payment won't be processed until January 1st for January's shirt.

Need a Different Billing Date?

We understand that everyone's financial schedule is different! If the 1st isn't the best day for you, our Support Team can help adjust your recurring billing date to better fit your needs.

Billing dates can be scheduled between the 1st and 14th of each month. Your payment must be successfully processed before the 15th to ensure your shirt is included in that month's fulfillment queue.

For example: if your membership normally renews on the 1st but the 8th works better for your budget, we can adjust your recurring payment to the 8th of each month without changing your monthly shirt or scheduled shipping timeframe.

To request a billing date change, simply contact our Support Team before your next scheduled renewal.

Official Member shirts get printed between the 16th and 20th of each month. Once completed, they move to the bag and tag department, where a matching sticker gets heat-sealed into a poly-bag with the shirt.

Your exclusive T.V.P. Membership package is scheduled to ship on or around the 25th of each month, excluding weekends and holidays.

We know you're excited to receive your new shirt, and we're just as excited to get it to you! As soon as your package is on its way, we'll send you a shipping confirmation email with tracking information so you can follow its journey right to your doorstep.

Please keep in mind that delivery times may vary depending on the shipping carrier, but rest assured, we're working hard to get your monthly package into your hands as soon as possible!

While we love giving our Elite Members the best deals possible, there are a few times we will need to charge you for shipping - for instance, our annual 9/11 Tribute tees and the T.V.P. Care Package. Offering free shipping on these already heavily discounted items simply isn’t feasible for our mission to save Veteran lives & Honor Fallen Heroes.

In these rare cases, you'll see a warning on the product page when a product doesn't qualify for free shipping for Elite Members.

Membership payments are collected through the 15th of each month for that month's exclusive shirt. As long as your payment is successfully processed by the 15th, your shirt will be included in that month's fulfillment queue!

Your T.V.P. Membership package is scheduled to ship on or around the 25th of each month, excluding weekends and holidays.

We know you're excited to receive your new shirt! Once your package is on its way, we'll send you a shipping confirmation email with tracking information so you can follow its journey right to your doorstep.

Thank you for being part of the T.V.P. Membership family. We're excited to share each month's exclusive design with you!

Our team of Veterans and patriot graphic artists work hard to create exclusive designs for T.V.P. Members to ensure you receive a shirt we know you'll love and be proud to wear!

As this is an exclusive item available only to Elite Members, we do not release images of the shirt before it ships. We assure you that our highly talented graphic designers will create a unique shirt hand-picked by our Founder, Korey.

No, you do not. Every Elite Member gets a new, exclusive, unique shirt delivered to their door every month.

It's no secret that we strive to continuously improve our impact and raise awareness for Fallen Heroes across the nation; the T.V.P. Membership helps keep that impact growing. The more Members we have, the more plaques we can deliver, and the more Veteran and Active Duty suicide we will prevent.

If the shirt size you selected for your Official Membership does not fit as expected, please contact our customer service team at support@tilvalhallaproject.com or (888) 861-9175. We will happily update your shirt size!

Monthly: After your initial sign-up date, you will be charged on the 1st of every month. An order will be automatically generated after the payment has been processed. Don't worry; if you signed up after our cut-off date of the 15th, you would not be charged until the 1st of the month following the next month.

Annually: When you sign-up for the Annual Membership, you will be charged once for the year. After your initial payment, an order for your T.V.P. Membership will automatically be generated monthly.

We hate seeing any of our supporters go, but we understand life happens. Thus, we do not charge any cancellation fees. Still, you will lose the benefits of being a T.V.P. Member, such as free shipping and Hero Highlight Magazine.

Please keep in mind that we do have the option to skip up to 3 months of your Membership. You will maintain your status as an Official Member, preserving the benefits that come with being a top-tier supporter.

Please call us prior to the next billing date (the 1st of every month) to avoid being charged.

Monday - Friday 8:00 am - 4:30 pm EST

(888) 861-9175

Applying a promotion code is simple! At checkout, simply type the code into the box that says “Gift Card or discount code.” Once you have added your code, click the button that says “Apply.”

Yes, we do! Contact us for a quote, and a member of our team will be happy to assist you!

Bulk order prices do not automatically apply online. Please reach out to our Customer Service Team here in St Augustine, FL, for pricing and to get your bulk order discount code. Email us at support@tilvalhallaproject.com.

To get an accurate price quote, we will need the size/color/quantity breakdown of your order and shipping information.

Unfortunately, while a product is still on preorder, no discounts will be allowed.

At this low price, no discounts will apply. We have to keep the lights on!

Verify your password and email are correct. Your login information is the email address and password you used when you originally signed up for our emails or from your previous orders.

 If you are still having issues, please contact our Customer Service Team to assist you further or reset your password at support@tilvalhallaproject.com.