Refund policy

At Til Valhalla Project, we want our cancellation, return, refund, and exchange policies to be clear and straightforward. Please review the information below before submitting a request.

ORDER CANCELLATIONS BEFORE FULFILLMENT
If you would like to cancel your order, please contact our Customer Success team at support@tilvalhallaproject.com as soon as possible.

If your cancellation request is received before your order enters fulfillment, you are eligible to cancel your order for a full refund to your original payment method. Cancellation eligibility is based on when your request is received, not when our Customer Success team responds to your message.

Your email is sufficient to submit your cancellation request; you do not need to call or send additional messages.

If your order has already entered fulfillment or shipped before our team is able to process a cancellation request that was received before fulfillment, we will make a reasonable attempt to stop or redirect the shipment and will provide any additional instructions if necessary. Your eligibility for a full refund will not be affected by the order entering fulfillment or shipping after your cancellation request was received.

Cancellation requests received after an order has entered fulfillment or shipped cannot be guaranteed and will be reviewed based on the order's current fulfillment status.

Once a refund has been processed by Til Valhalla Project, please allow up to 10 business days for the funds to appear in your account, depending on your financial institution.

RETURNS & EXCHANGES
We gladly accept eligible exchanges and returns within 60 days from the date of delivery.

Eligible domestic orders may be exchanged or returned for store credit with free return shipping. Eligible items may also be returned for a refund to the original payment method. Refund requests are subject to a flat $7.95 return shipping fee, which will be deducted from the refund total.

Once your return is received and inspected by our team, eligible exchanges, store credits, and refunds will be processed on our end within 3–5 business days.

Returns will only be accepted if the item is in its original, new condition. Please return items in their original product packaging whenever possible to help protect them while in transit.

Items that have been worn, stained, washed, contain the smell of fragrances, have deodorant or makeup marks, contain animal hair, or have otherwise been used are not eligible for return.

Our shirts are made with cotton and may shrink if not washed and dried on low heat. Free exchanges are not available for damage caused by improper washing. Please follow the washing and handling instructions provided with your product.

We reserve the right to adjust the return method if a returned item arrives in a condition that does not meet our return policy. Items showing signs of wear or use may be returned to the customer, and no credit or refund will be issued.

ITEMS THAT ARE NOT RETURNABLE
Custom or personalized products and products marked Final Sale, including Mystery Tees, are not eligible for exchanges or returns unless the product is defective or incorrectly barcoded.

EXCHANGING A SIZE, COLOR, OR PRODUCT
If you ordered the wrong size or color, you may request an exchange by following the instructions on our Returns & Exchanges page.

At this time, exchanges are considered an even trade. Price differences resulting from size or color changes will not be reimbursed.

If you would like to exchange your item for a different style or product, please submit a store credit request through the return process.

EXCHANGE INVENTORY
Inventory is not reserved when an exchange request is submitted.

Please send your return back as soon as possible after submitting your exchange. Once your return has been received, inspected, and approved, we will release your replacement order.

If the requested item is no longer available, you will automatically be issued store credit. If the requested item remains available, your replacement will be processed.

RETURN & EXCHANGE SHIPPING COSTS
For customers within the contiguous United States, Til Valhalla Project provides free return shipping for:

• Exchanges
• Returns for store credit

If you are returning an eligible item for a refund to your original payment method, a flat $7.95 return shipping fee will be deducted from your refund.

Customers outside the contiguous United States—including Alaska, Hawaii, Puerto Rico, APO/FPO addresses, other U.S. territories, and international customers—are responsible for the cost of shipping returned merchandise back to Til Valhalla Project.

INTERNATIONAL, APO & FPO RETURNS
International, APO, and FPO customers should use their own prepaid shipping label to return eligible items to the United States.

Please include a note inside the package indicating whether you are requesting store credit or a refund to your original payment method.

Returns should be addressed to:

Returns Department
Til Valhalla Project
3400 Agricultural Center Dr.
Bldg. A
St. Augustine, FL 32092

USING A DIFFERENT RETURN LABEL
We strongly recommend using the return shipping label provided through our return process.

If you return your merchandise using a different shipping label, you may still receive your eligible refund, store credit, or exchange; however, processing may take an additional 3–5 business days because the return will no longer be automatically connected to our return system.

PRODUCT ISSUES
In rare cases, you may receive a defective or incorrectly barcoded product.

If you discover an issue with your product, please contact our Customer Success team at support@tilvalhallaproject.com or (888) 861-9175 within 60 days of receiving your order.

Please include your order number, a description of the issue, and any relevant photographs so our team can review the problem and assist you.

REFUND PROCESSING
Canceled Orders
If your cancellation request is received before your order enters fulfillment, you are eligible for a full refund to your original payment method, even if your order enters fulfillment or ships before our Customer Success team is able to review your request.

If your order has already entered fulfillment or shipped before our team is able to process a cancellation request that was received before fulfillment, we will make a reasonable attempt to stop or redirect the shipment and will provide any additional instructions if necessary. Your eligibility for a full refund will not be affected by the order entering fulfillment or shipping after your cancellation request was received.

Once your refund has been processed by Til Valhalla Project, please allow up to 10 business days for the funds to appear in your account, depending on your financial institution.

Returned Orders
For eligible merchandise that has already been delivered, your refund will be processed to your original payment method after the return has been received and inspected by our warehouse.

Once your return arrives at our facility, please allow 3–5 business days for an eligible return or exchange to be inspected and processed.

Once your refund has been processed by Til Valhalla Project, please allow up to 10 business days for the funds to appear in your account, depending on your financial institution.

Payment Methods
If you paid with Afterpay, eligible refunds for payments already made will be returned through your Afterpay account.

If you paid with a credit card or PayPal, eligible refunds will be returned to your original payment method.

If you paid with a Til Valhalla Project gift card or store credit, the eligible amount will be returned as Til Valhalla Project store credit.

ORIGINAL SHIPPING CHARGES
For merchandise that has already shipped and been delivered, original shipping charges are non-refundable.

This does not apply to an order that qualifies for a full refund under our Order Cancellations Before Fulfillment policy.

PRODUCTS PURCHASED FROM OTHER RETAILERS
Til Valhalla Project only accepts returns for products purchased directly from tilvalhallaproject.com.

If you purchased a Til Valhalla Project product from another retailer, please contact that retailer directly for information about its return or exchange policy.