Returns & Exchanges

If you would like to cancel your order, please contact our Customer Success team at support@tilvalhallaproject.com as soon as possible.

If your cancellation request is received before your order enters fulfillment, you are eligible to cancel your order for a full refund to your original payment method. Your eligibility is based on when we receive your request, not when our team responds to your message.

Your email is sufficient to submit your cancellation request—you do not need to call or send additional messages.

If your order enters fulfillment or ships before our team is able to process a cancellation request that was received before fulfillment, we will make a reasonable attempt to stop or redirect the shipment and will provide any additional instructions if necessary. Your eligibility for a full refund will not be affected.

Cancellation requests received after an order has entered fulfillment or shipped cannot be guaranteed and will be reviewed based on the order's current fulfillment status.

Once your refund has been processed by Til Valhalla Project, please allow up to 10 business days for the funds to appear in your account, depending on your financial institution.

Custom/Personalized products and products marked “Final Sale” including Mystery Tees are not eligible for exchanges or returns unless defective or incorrectly barcoded.

Yes, you may, please follow the instructions on the returns page. At this time, all exchanges are considered an even trade, therefore any price variances for size or color 

changes will not be reimbursed. If you wish to exchange your item for a different style or product, please submit a store credit request during the returns procedure.

We will gladly process exchanges or returns within 60 days of the delivery date. Unless you are processing an exchange, $7.95 will be deducted from your refund for return shipping. Custom and Final Sale items are not eligible for exchange or return. 

If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, APO/FPO, or another U.S. territory), you must return the item(s) to us at your own cost as we cannot provide a free return shipping label due to customs issues.

If you are an International, FPO or APO Customer please use your own pre-paid label to ship the items back to the United States. Please include a note in the package detailing if you would like to receive store credit or issue a refund to original payment method. 

Returns should be addressed to:
Returns Department
Til Valhalla Project
3400 Agricultural Center Dr. 
Bldg. A
St. Augustine, FL. 32092

It's not - that's why it's super important for you to send your return back to us as soon as possible from the time you submit your return. Once the return has been inspected and approved, we will release your new order. If the stock is no longer available, you will be automatically issued a store credit. If the stock is available, you'll receive your new size immediately.

Best to avoid this. It slows the process down, BUT if you have sent your return back to us using a different label to the one, we issued, you will still receive your refund, online credit, or exchange, it will just take an additional 3 - 5 days as the process will no longer be automated in our system. Don't stress but do try to use the label we supply.

We provide a free return shipping label if you are within the contiguous United States. 

If you are outside the contiguous United States (i.e., Alaska, Hawaii, Puerto Rico, APO/FPO, or another U.S. territory), you must return the item(s) to us at your own cost as we cannot provide a free return shipping label due to customs issues.

Once your return arrives at our facility, please allow 3–5 business days for it to be inspected and processed.

If you requested an exchange, you will receive an email once your exchange has been processed.

If you requested a refund, you will receive an email once your refund has been processed by Til Valhalla Project. After your refund is processed, please allow up to 10 business days for the funds to appear in your account, depending on your financial institution.

Canceled Orders: If your cancellation request qualifies under our Order Cancellations Before Fulfillment policy, a full refund will be issued to your original payment method.

Returned Orders: For eligible merchandise that has already been delivered, your refund will be processed to your original payment method after your return has been received, inspected, and approved by our warehouse. A flat $7.95 return shipping fee will be deducted from refunds to the original payment method.

If you paid with Afterpay, eligible refunds for payments already made will be returned through your Afterpay account. If you paid with a credit card or PayPal, eligible refunds will be returned to your original payment method. If you paid with a Til Valhalla Project gift card or store credit, the eligible amount will be returned as Til Valhalla Project store credit.

Original shipping charges are non-refundable for merchandise that has already shipped and been delivered. This does not apply to an order that qualifies for a full refund under our Order Cancellations Before Fulfillment policy.

We only accept returns for products purchased on tilvalhallaproject.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.